Yes. Freightshop specializes in international air freight and has direct contracts with 46 airlines, including EK, EY, TK, CZ, UPS, AM, ET, CK, MU, QR, and others. We also integrate pricing from 235+ booking agents across China (covering 21 major airports) and maintain close partnerships with 68 core logistics providers—ensuring highly competitive rates and capacity access.

DDP (Delivered Duty Paid) means we handle everything—from our warehouse to your doorstep—including export/import customs clearance and all applicable duties and taxes. It’s a true door-to-door service.

To optimize efficiency, we often consolidate shipments of the same commodity type for joint customs declaration and tariff payment. As a result, we cannot issue individual duty-paid documents for private cargo. Please understand this principle before selecting DDP as your shipping method.

If your shipment is lost, please immediately contact your assigned sales representative and provide official proof of loss. We will process compensation in accordance with the terms agreed upon in your service contract.

After dispatch, every shipment is assigned a unique tracking number. You can monitor its status via our online tracking portal or contact our customer service team for real-time updates.

Yes. We can act as the exporter of record: obtain the necessary export license, handle customs declaration, and ship the goods on your behalf.